Effective Date: 19/11/2025
Company: Trillium Restaurant (Birmingham) Limited | Company number 16476985
Trading Address: Trillium, 1 Snow Hill Queensway, Birmingham, B4 6GH, United Kingdom
1. Age Policy
Trillium operates as both a restaurant and an online store. By placing an order with us that includes any age-restricted items (for example, alcohol), you confirm that you are at least 18 years old. We reserve the right to request photographic identification on delivery or collection. If valid ID cannot be shown, the order may be refused and a re-delivery charge may apply.
2. Orders and Contract Formation
Your order constitutes an offer to purchase. A contract is only formed once we accept your order and (for physical goods) when your items are dispatched. We may decline orders at our discretion.
3. Descriptions and Prices
Prices, descriptions and availability may change without notice. If there is a pricing error, we may cancel your order before dispatch. All prices include VAT unless stated otherwise. Product images are for illustration and may differ slightly from delivered items.
4. Delivery and Receipt of Goods
Please inspect your goods promptly. Report any issues such as missing items or damage within 14 days of delivery. Orders sent in multiple parts may arrive separately. If you’ve been told more items are coming and they haven’t arrived within 3 working days, please contact us.
If you request that goods be left in a “safe place”, Trillium cannot accept responsibility for any loss or damage after delivery.
Returns and Refunds
Returning Goods or Cancelling an Order
If you order goods for delivery, you may cancel within 14 working days of receiving them. We will provide a full refund as long as the items are in good condition and your cancellation request is sent in writing. The easiest way is to emai restaurant@trilliumrestaurant.co.uk.
Refunds are issued as soon as possible, usually within a week.
A £10 collection fee may apply for UK returns. If items are not returned in a saleable condition, a re-delivery charge may also apply.
Need help? Contact us at restaurant@trilliumrestaurant.co.uk
Your Right to End the Contract
You can end the contract by cancelling your order as outlined above. If a product is faulty, you may be entitled to a refund.
For faulty goods, we may ask you to return the item before we process your refund.
Please keep the item (and all parts of it) until your refund is fully processed. If not retained, your refund rights may be affected.
Gift Vouchers
Gift vouchers purchased through Trillium are non-refundable once issued. They cannot be exchanged for cash and must be used before the stated expiry date. Lost or stolen vouchers cannot be replaced.
For full details on voucher usage, restrictions and validity, please refer to our Gift Card Terms & Conditions.
Privacy Policy
Effective Date: 19/11/2025
Trillium (“we”, “us”, “our”) is committed to protecting your personal data. This policy explains what information we collect and how we use it.
1. Who We Are
Trillium
1 Snow Hill Queensway
Birmingham
B4 6GH
United Kingdom
2. Information We Collect
– Identity information (e.g. name, date of birth)
– Contact information (e.g. email, phone, address)
– Transaction details (orders, payments)
– Technical data (IP address, browser type)
– Marketing preferences
3. How We Use Your Data
We process data under these lawful bases:
– Contract: to manage orders and provide services
– Legitimate Interest: responding to enquiries, improving services
– Consent: for marketing (you can opt out anytime)
– Legal Obligation: age verification or regulatory requirements
4. Data Sharing
We never sell personal data. We may share information with:
– Delivery and logistics partners
– Payment processors
– Legal or regulatory bodies when required
5. Data Retention
We keep your data only for as long as needed for the purposes set out here or as required by law.
6. Your Rights (UK GDPR)
You can request to:
– Access your data
– Update incorrect information
– Request deletion
– Restrict or object to processing
– Withdraw marketing consent
To exercise these rights, contact us.
7. Security
We use appropriate security measures to protect your information from unauthorised access or disclosure.
8. Changes to This Policy
We may update this policy occasionally. Changes will be posted on this page.
9. Governing Law
This policy is governed by the laws of England and Wales.
Cookie Policy
Effective Date: 19/11/2025
This policy explains how cookies are used on the Trillium website.
1. What Are Cookies?
Cookies are small files stored on your device when you browse a website. They help improve your experience and track site performance.
2. Types of Cookies We Use
– Strictly Necessary: essential for security and checkout
– Performance: help us understand how visitors use the site
– Functional: store preferences such as location or settings
– Targeting/Advertising: may be used by trusted third parties for personalised ads
3. Third-Party Cookies
Partners such as Google Analytics or social platforms may set cookies. Their use is covered by their own privacy policies.
4. Managing Cookies
You can control cookies through your browser settings, including blocking them or deleting them. Doing so may affect some website functionality.
5. Changes to This Policy
We may update this cookie policy from time to time. Updates will appear here.
6. Contact
Trillium
1 Snow Hill Queensway, Birmingham, B4 6GH
Email: restaurant@trilliumrestaurant.co.uk